The BPO sector in Cali has experienced sustained growth driven by competitive costs, bilingual talent, and the ability to operate 24/7 for North America and other international markets.
The region is home to more than 33 higher education institutions offering programs in business administration, engineering, languages, and fields aligned with the BPO industry, as well as over 26 bilingual schools. This academic offer ensures access to a young, highly skilled, bilingual workforce, enabling companies to expand with quality human capital and maintain low turnover rates (below 6.4%).
Cali’s BPO ecosystem integrates both local and international companies with successful operations that generate thousands of formal jobs.
The region offers tax incentives in Free Trade Zones and institutional support from industry associations such as BPrO and ProColombia, which recognize Cali as a strategic destination for new service centers.
