Estados Unidos
Cali
2020
Alorica is an American company offering a comprehensive portfolio of call center services designe...
Country of origin
Estados Unidos
Cali
Year of investment
2020
Decription
Alorica is an American company offering a comprehensive portfolio of call center services designed to help businesses build, nurture, and sustain strong customer relationships. In 2020, the company established operations in Cali, seeking bilingual talent—a milestone for the city given the sector’s high demand for employment opportunities. Recognized as an innovator in contact management outsourcing solutions, Alorica serves both Business-to-Business (B2B) and Business-to-Consumer (B2C) markets. Founded in 1999, the company has grown into a global leader with more than 37 offices worldwide and approximately 22,000 employees.
“Expanding our presence in Colombia enables us to deliver more CX services in both English and Spanish. Establishing roots in the city of Cali strengthens our workforce and provides greater options for our clients, enhancing the impact of the interactions we have built and delivered to our customers for over 20 years”. — Brian Delaney, President Costumer Experience – EMEA
